Terms & Conditions

The present General Conditions of Sale (hereinafter "General Conditions") regulate, exclusively the contractual relations established between all the users of the site www.fullwear.pt (hereinafter "Customer") Fullsport Lda with a registered capital of 60.0000 Euros, with registered office at Rua 1 nº 680-710 Zona Industrial da Silveirinha (Portugal), holder of the Portuguese tax number 506365255, (hereinafter "Fullsport Lda").
The General Conditions are the only contractual conditions to be applicable in any contractual relationship established between Fullwear.pt and the Customer and supersede any and all other contractual conditions, unless the Parties have agreed in writing, prior and expressly, a different solution.
Fullsport may occasionally modify certain provisions of its General Conditions, so that the Client must carefully read the General Conditions in each visit that he / she promotes in the site www.fullwear.pt (hereinafter "Site").
The Client shall not validate any request formulated in the Site if it does not consider itself duly informed and clarified regarding the content and scope of the General Conditions.
By validating any request formulated on the Site, the Customer is automatically accepting the General Conditions.
By using the Site, the Client undertakes to comply with the General Conditions, which have been prepared in compliance with the provisions of Decree-Law no. 24/2014, of February 14, in Decree-Law No. 7/2004 of 7 January, and Law No. 24/96 of 31 July.


Article 1: Ordering procedures
The sale of the products will be done through the Internet, more precisely through the site www.fullwear.pt
Fullsport Lda reserves the right to cancel or refuse to order a product from a Customer with whom it is in dispute regarding the payment of an earlier order.
Fullsport Lda undertakes to accept the order and sale of the product in accordance with these General Conditions.
The Client declares that he has taken note of and accepted these General Conditions before completing his order. The conclusion of ordering a product corresponds to the acceptance of these General Conditions.


Article 2: Essential characteristics of products
The products disclosed on the Site are in compliance with the applicable legislation in force at the time of such disclosure.
Fullsport Lda will endeavor to ensure that the photographic images of the products faithfully represent the articles offered for sale. Each product is accompanied by a detailed and exact description that allows to know the main characteristics of the same.
In the event of a manifest error between the characteristics of the product and its representation, Customer shall have the right to return it and request a refund pursuant to Article 8 and may trigger the legal guarantees provided for in Article 9.


Article 3: Prices The prices of the disclosed products are communicated in euros with taxes and taxes included. The price indicated above excludes, however, the amount of the shipping costs of the ordered product (delivery charges), which must be borne by the Customer. The amount of the postage will be indicated at the moment of the final validation of the order (see conditions of delivery).
Fullsport Lda reserves the right to change the price of its products at any time, always being the products billed based on the price lists in force at the time the Customer makes the order.
From the completion of the order to the validation of the payment, the product is owned by Fullsport Lda.


Article 4: Availability of products
The offers of the products, as well as the prices corresponding to them, are valid as long as they are accessible on the Site, taking into account the availability of stocks verified at the time of order. For products that are not in stock in the warehouses, the offers are valid subject to production.
Accordingly, information on the availability of the products will be provided at the time of placing the order.
However, there may exceptionally be errors or modifications relating to such information directly from suppliers.
In case of unavailability of the product after the order is placed, the customer will be informed, by e-mail or by telephone, of the delivery of the partial order or the cancellation of the respective order. In this case, the Customer will be refunded the amount paid for all or part of the order, within a maximum period of 30 days after the notice of the unavailability by Fullwear.pt. In these situations, the refund will be made according to the modes of payment used by the Customer at the time of purchase.


Article 5: Payment
5.1 Mode of payment
The accepted payment methods on our Site are the credit card, Multibanco and PAYPAL. Accepted credit cards are: Visa, Mastercard, American Express. The amount will be debited from the customer's account within a maximum period of 4 days from the date of ordering the payment and will become effective upon confirmation of agreement from the payment centers. For security optimization, all purchase transactions occur within a strict scope of confidentiality and coding according to the SSL protocol. In the context of a credit card payment, the transaction is made between itself and the HIPAY group, recognized for its reliability in terms of Internet transactions. This means that your bank details do not circulate on the Internet and never reach www.fullwear.pt.

5.2. Secure Payment
The payment of the products purchased and the expenses related to the shipment must be made by the Customer at the moment of transmission of the order confirmation through the use of one of the credit card banners available and indicated "online. Fullsport Lda is not responsible for any fraudulent and illegal use of credit cards that may be made by third parties at the time of the ordered products. In accordance with our commitments regarding payment security, we inform you that Fullsport Lda verifies the reliability of the information provided at the time of registration of an order.
Payment by credit card is subject to the following conditions:
Accepted credit cards are (Visa, Mastercard, American Express);
The Customer must provide the telephone number. The consignee of the order need not necessarily be the holder of the credit card;
The products will be sent to the address of the consignee of the order;
Invoices will not be considered information regarding deliveries in different addresses.
The credit card will only be debited 4 days after the date of the order.



5.3 Paypal:
PayPal is one of the simplest and quickest ways to make an online payment. With PayPal, you can pay for products with your credit card without exposing your card numbers. You can add your credit card to your PayPal account so you do not have to enter the card number each time you make a purchase. Just log in with PayPal and quickly, in a few clicks, to check out.
Through your PayPal account, you can also check the history of your transactions online 24 hours a day.
More information at www.paypal.pt.

5.4 ATM:
In payment by Multibanco, the Client has until midnight the following day to make the payment on an ATM platform or on his Homebanking on the internet.
While payment is not confirmed, orders placed with this option on the Site will be in "Standby" mode and will not appear under the "My Orders" heading.
If payment is not made within the stipulated deadline, Fullsport Lda reserves the right to cancel the orders in "Waiting".
Due to the stock management it will not be possible to activate the Multibanco payment option on the last day of sales.

Fullwear sends its products to mainland Portugal and to the islands of the Azores and Madeira from its website in the Portuguese version, as well as to Spain.
Fullwear does not deliver deliveries in sections.
Delivery times depend on the order processing time, which should be added to the delivery time, which may vary depending on the distribution network provided by our carriers in each region.
Delivery times vary from one sale to another and are specified at the time of order validation. These terms are remembered in the e-mail recapitulative of the purchase and in the space "My account / My orders".
The delivery date is an indicative date of delivery. The delivery date cannot be exhaustive, since the delivery of the orders depends on the transport companies contracted for this purpose, but this will never occur after thirty days from the date of validation of the request
The products are sent to the address indicated by the Customer at the time of purchase. In order to optimize delivery, you are advised to indicate an address to which the order can be delivered within working hours.
Fullwear reserves the right to split the shipment. The costs of management and delivery will be billed in a single shipment.


Artigo 6°: Delivery methods
Expeditions are made Monday through Friday inclusive (excluding holidays).
You will be sent a confirmation email at the time of sending your order.
For each order a number is assigned that is available in your personal space "My account / My orders". In this way, you can check the status of your order through the connection of the chosen carrier, using the number associated with your order.
Fullwear uses 2 types of delivery: Classic delivery with GLS carrier and "Delivery in 72h", provided by the carrier Chronopost.
Chronopost
The delivery is made at the customer's address against the signature of the receipt notice within 24 hours from the moment the order is held by Chronopost in Portugal. For an order that has been received on a Monday, for example, delivery will be assured the next day before 18h, an SMS will be sent to the Customer in the following way:
. On the day before delivery of the order before 10:00 pm;
. Or on the day of delivery in the morning.
Only one delivery attempt is made.
If the first delivery is not possible, a transit notice will be left. This notice will indicate the day and hour during which the courier attempted to deliver. The customer does not need to contact Chronopost since Chronopost will send an SMS indicating the position of the order and the date until it will be available (5 working days). If Customer does not pick up the order, GLS will send an SMS back to Customer. The order is available to Chronopost for an additional period of 3 working days so that you can recover it. If this additional period is exceeded, the order will be returned to us. Chronopost deliveries to the Portuguese islands (Azores and Madeira) within 5 working days.
Chronopost
Chronopost only delivers orders for the Islands (Azores and Madeira) and orders with "Delivery in 72h".
The transport of your order in 72 hours is guaranteed by Chronopost and allows all orders validated before 14 hours will be delivered in 72 hours at the address you want.
In case of absence of the customer, at the time of delivery, Chronopost will leave a transit notice and make a second delivery attempt on the following day. If delivery is unsuccessful on the second delivery attempt, Chronopost will leave a new transit notice and save the order for 5 days, during which time the Customer may contact Chronopost and agree to a new delivery. Should Customer contact Chronopost within that period, Chronopost will promote the delivery of the order on the terms agreed with the Customer (at your home or on Chronopost's premises). If, however, you do not contact Chronopost within that period, the order will be returned to us within 7 days of the first delivery attempt.


Article 7: Special operations
Fullsport Lda reserves the right to offer the rates related to postage associated with orders.
In the specific scope of an exemption of the postage expenses, the Customer fully enjoys this reduction as of the second order made on the same day registered in the same customer account Fullsport Lda
In case of reduction on delivery, Fullsport Lda will consider gratuity during the execution of the order.
Any misuse and / or breach by the Customer of the obligations assumed by these General Conditions may lead to the suspension or termination of the Customer account depending on the degree of severity of the behaviors adopted.


Article 8: Deadline for free resolution.
Article 8.1 Application
Under the terms of Decree-Law no. 24/2014, the consumer Customer has a period of 14 days to exercise its right of free termination of the contract.
In the case of an order of products, the term is counted from the date of receipt of the products. In the case of an order for services, the period starts from the acceptance of the offer. You need not provide any reason to exercise your right of withdrawal. You will not be penalized.
To exercise this power of free resolution, you can access:
To the constant online form of the Website of Fullwear, through its client account. Click on "My account" then "My orders" and the Order description
By phone: 256305309 (Monday to Thursday, from 9am to 6pm and Friday from 9am to 5pm) with the cost of a national call.

8.2 Exceptions
Under the terms of Decree-Law no. 24/2014, the following cases do not confer the right of free resolution to the consumer:
Service contracts if the services in question have been fully provided during the period of free resolution with the prior express consent of the consuming Client, and the latter has recognized that, in this circumstance, he has lost the right to free resolution;
Provision of goods or services whose price depends on fluctuations in the financial market that Fullsport Lda cannot control and which may occur during the term of free resolution;
Supply of goods made according to the specifications of the consumer or clearly personalized;
The supply of goods which, by their nature, are liable to deteriorate or become out of time;
Supply of sealed goods not subject to return for reasons of health protection or hygiene when opened after delivery;
Provision of goods which, after delivery and by their nature, are inseparably mixed with other articles;
Supply of alcoholic beverages the price of which has been agreed at the time of the conclusion of the purchase and sale contract, which can only be delivered after a period of 30 days and whose actual value depends on market fluctuations that cannot be controlled by Fullsport Lda
Provision of sealed audio or video recordings or sealed software to which the seal has been removed after delivery;
Provision of a newspaper, periodical or magazine, with the exception of subscription contracts for the sending of such publications;
Contracts entered into at public auction;
Provision of accommodation for non-residential purposes, carriage of goods, car rental services, catering or services relating to leisure activities if the contract provides for a specific date or period of performance;
Provision of digital content that is not provided on a physical medium if the execution begins with the express prior consent of the consumer and acknowledgment that he forfeits the right of free resolution.

8.3 Return of products:
8.3.1 In the scope of the right of free resolution:
In case of exercising the right of free termination of the contract, the Customer may return to Fullwear.pt the Products purchased, within a maximum period of 14 days from the date on which it has notified the termination of the contract, in the following terms:
The Customer has the right to inspect, with due care, the nature, characteristics and operation of the products purchased. However, if you have exercised the right of free termination of the contract and wish to return the purchased products, you will be held liable for the depreciation of the products when the manipulation carried out to inspect the nature, characteristics and operation of the products exceeds the usual handling allowed in a commercial establishment.

The products must be properly protected when returned, must be returned under proper conditions of use, can not be damaged, dirty or with traces of handling that exceeds the usual handling allowed in a commercial establishment, and must be accompanied by all possible accessories.
Also, for hygiene reasons, and due to their nature, certain products can not be returned except items used by the buyer.
Returns of products in packages that do not allow the identification of the consignor (name, surname, address, order number) will also be accepted.
Expenses and charges for returns are the sole responsibility of the Customer. To simplify and facilitate the return treatment of products, you must edit and print a return coupon from your customer account at Fullsport Lda. The return label must be affixed to the outside of the packaging.
Warning, This label is not a prepaid sticker. Shipping costs will always be the responsibility of the Customer.
The exercise of the right of withdrawal will lead to the reimbursement of the articles (within a maximum period of 14 days.
Please save your return shipping purchase, that is, a written statement from a carrier or postal service indicating the sender and recipient of your return. In case of not receiving your return in our warehouses, we can ask you for your purchase of shipping.
To make a return, you must follow the procedure described in:
How to return a product?
The Product to Return
It should be sent to the following address:
Investments
Street 1 No. 680-710
Industrial Zone of Silveirinha (Portugal)
The return process can last for 15 days.
It is advisable to add a return form duly completed and signed to the returns. You must return your products to the address indicated on the return coupon. Returns can be made through the carrier you wish.
8.3.2 By reason of defect or non-conformity:
In the case of defective and / or non-conforming articles, Fullsport Lda is responsible for replacing the article in cases where stock availability occurs. In case of unavailability of stock, Fullsport Lda will promote the full refund of the amounts paid by the Customer. In case, however, after receipt of the products returned in our warehouses, if it proves that the returned articles are not defective and / or non-conform, Fullsport Lda may choose to accept or not to return the product in question. In this situation, if Fullsport Lda has chosen to accept such return, a penalty of 6 euros will be applied to the Customer, to be deducted from the amount of the refund due on account of the acceptance-of the return.



8.4 Repayment:
The exercise of the right of free resolution will give rise to the reimbursement of the articles (within a maximum period of 14 days from the date that the Customer has notified the resolution of the contract), deducted from the value of the depreciation of the product. The refund may however be retained by Fullsport Lda as long as the returned product is not received by it. The refund will be made by bank transfer, Paypal and / or discount voucher depending on the mode of payment used at the time of purchase.
Without prejudice to the provisions of the preceding paragraph regarding the deduction of the value of the depreciation of the returned products, the return of the totality of the products or services ordered will determine an amount equivalent to the total amount paid by the ordered ones and the initial shipping costs, credit of your bank transaction.
The partial return of a part of the ordered products will only determine the refund of the value or the returned articles. The initial shipping costs will not be refunded in this case because the amount of our delivery costs are fixed and do not depend on the quantity of products ordered.
In the event of a partial refund of a payment made using the discount voucher (s), the voucher (s) will be credited to Customer's account with priority over the monetary amount.
A confirmation email will be sent to you as soon as we register your return
In the case of reimbursement of payments made via Multibanco, the refund will be made by bank transfer, through the IBAN registration. The repayment term depends on the Customer's bank branch.
Please note, however, that banking law does not allow us to make a refund for a credit card whose expiration date has been reached. In this case, our Customer Service will contact you to request any other element that allows us to reimburse you within the shortest possible time.
Once the refund transaction is complete, you will receive a confirmation email.
Items returned incomplete, damaged or dirty by customer will not be accepted.


Article 9: Guarantees
9.1 Legal guarantees - DL 67/2003, of 8 April, which approved the Legal Regime of the Sale and Guarantee of Consumer Goods.
Fullsport Lda assumes to its Clients the legal guarantee of conformity and the guarantee regarding defects of the products sold. Fullsport Lda reminds its Clients of the legal regime:

Compliance with the contract:

1. The seller has the duty to deliver to the consumer goods that are in conformity with the contract of sale
2. Consumer goods shall be deemed to conform to the contract if:
a) they conform to the description given to them by the seller and possess the qualities of the goods which the seller has presented to the consumer as a sample;
b) are appropriate to the specific use for which the consumer is intended to do so and of which he has informed the seller when he has concluded the contract and has accepted it;
c) are appropriate to the uses customarily given to goods of the same type;
d) present the usual qualities and performance of goods of the same type and which the consumer can reasonably expect, having regard to the nature of the goods and, where appropriate, public statements of the actual characteristics of the goods by the seller, the producer or his representative, advertising or labeling.
3. A lack of conformity within the meaning of this Article shall not be deemed to exist if, at the time when the contract is concluded, the consumer is aware of that lack of conformity or can not reasonably be disregarded or if it is derived from the materials supplied by the consumer. consumer.

Consumer rights:

1. The seller shall be liable to the consumer for any lack of conformity which exists at the time when the goods are delivered to him.
2. In the event of a lack of conformity, the consumer shall have the right to have the goods replaced without charge by repair or replacement, by appropriate reduction of the price or by termination of the contract in respect of that good , in accordance with DL 67/2003.
3. First, the consumer may require the seller to repair or replace the goods, in any case without charge, unless this is impossible or disproportionate.
A solution is presumed to be disproportionate if it imposes on the seller costs which, in comparison with the other solution, are unreasonable, taking into account:
– The value that the good would have if there were no lack of conformity,
– The importance of non-compliance,
– The possibility of the alternative solution being implemented without serious inconvenience to the consumer.
The repair or replacement must be carried out within a reasonable time and without serious inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer intends it.

9.2 Commercial Warranty
The commercial guarantee is the contractual commitment of a professional in relation to the consumer, for the reimbursement of the price of purchase, replacement or repair of the property, in addition to its legal obligations to ensure the conformity of the same.
Some products are subject to a commercial warranty from the supplier. In such cases, it shall be specified in the product file concerned.
If no warranty is specified on the product, then the product is not covered by any commercial warranty.
For more information about the commercial warranty of your product, you can contact Customer Service.
These General Conditions are governed by Portuguese Law
For the resolution of any and all litigation arising from the interpretation or execution of these General Conditions, the court of the place of domicile of the Client shall be competent. However, in the case of action by the Client, the Client may choose between the court of his domicile and the Courts of the domicile of Fullsport.pt.